FREQUENTLY ASKED QUESTIONS
All of our instructors have a lightning radar & will let you know if it is unsafe to do your lesson. We will contact you 1 hour before the lesson and decide whether it is safe 30 minutes before. We do not cancel for light rain.
All students must register through our mindbody software and add a debit or credit card that will be charged monthly. You may tip your instructor via your card or cash after the lesson.
Yes. If you do not have anyone in mind to create a group, we can put you on the list to join others in your area within your skill level.
We encourage students to collaborate together with friends and family to form groups. Some Moms find success forming groups on Facebook by posting to see if anyone if interested. We also can help you make a group if we do not currently have one that meets your needs.
The learning curve on every student is different and dependent on many variables. There is no way to tell how many lessons a student will need. However, the instructor will give a progress report at the end of each lesson and an in depth report at the end of each session.
2 months-adult. We recommend that anyone under 3 years old should be accompanied by a parent in the pool. Our parent-child lessons focus on developing life saving skills while getting comfortable in the water. Our class is more advanced than most Mommy and me groups.
Lessons are free for 2 months- 5 months with an auto-enrollment at 6 months.
We recommend doing as many lessons as you can per week until you reach your goals. You can choose 1, 2, or 3 days per week. If you are on vacation or are limited on time, we can offer you a crash course of as many lessons per week as you like during your time available.
A 24 hour notice must be given to reschedule any lessons. Confirmation emails are for convenience and do not act as notice for your attendance. Memberships are not subject to refunds. There are no sick days or roll overs. In the event that there may be inclement weather, your instructor will try to schedule a makeup day if possible. There will not be any refunds given for missed days, even due to weather. Memberships are not subject to our 24 hour cancellation policy as there are no cancellations with memberships.
If we are unable to process your payment due to insufficient funds or card expiration, you will be charged a $30 late fee per month. If you attend a lesson during the period of time that your monthly payment could not be processed, you will be charged for that individual lesson at that time. YOU MUST SUBMIT AN EMAIL UPDATING US THAT YOU HAVE UPDATED YOUR PAYMENT INFORMATION AFTER YOUR CARD HAS BEEN DECLINED. Any outstanding balances that exceed 3 months will be submitted to collections.